MEDIA & ENTERTAINMENT

Transform customer experience and redefine operational excellence.

Work-Relay provides a unified, consistent solution that simplifies your environment and bridges people and systems.

  • Unified monitoring, measurement, control, and reporting increases visibility.
     
  • Unified resource management simplifies planning.
     
  • Unified communication and collaboration medium reduces miscommunication.
     
  • Unified framework provides consistency.
     
  • Unified database and content repository eliminate duplicate information.
     
  • Unified administration reduces duplicated administration, licensing, and training costs.

How Work-Relay helps

  • Increase visibility. Bring together people from different teams and functions along with process data from different sources so everyone has a single, central, real-time view of process project health.​
  • Free-up time. By eliminating unnecessary time-wasters like status meetings, follow up calls, back-and-forth emails, etc., workers are freed up to do productive activities, add value and interact more with their coworkers and customers.
  • Customized solutions. Build solutions tailored to the exact needs of the organization, thereby improving customer loyalty by making the client feel you care specifically about their unique needs
  • Increase agility. Enable business processes to be quickly and efficiently modified to accommodate changing competitive, market and/or compliance conditions. In-flight process modifications accelerate response to change by dynamically rerouting processes in real-time.

Case Study

 MANAGE FULFILLMENT OF DIGITAL PRODUCTS AND SERVICES FOR A DIGITAL MARKETING COMPANY

Australian digital marketing company offers a wide variety of services to companies (including advertising, placement, web site design and hosting, SEO/SEM campaigns, email campaigns and more). They needed a system to manage the unique fulfillment processes that each type of product requires. Just starting with Salesforce, they needed a BPM solution that allowed for the visualization and auditability of processes, and that lived in the Salesforce ecosystem.

Objective

Increase the efficiency of the digital marketing process.

Challenges

  • No holistic visibility into plans, status and results for a broad range of people.

  • No early warning that SLA targets are in jeopardy

  • Spreadsheets and generic project management tools are unable to handle the complexity and volume of projects.

  • Collaboration is fragmented across multiple communication channels. Visibility and sharing are cumbersome

  • Inability to include external users in processes.

Solution

Using Work-Relay, Localsearch created fulfillment processes that are triggered automatically upon the in multiple products sold to an account, and Work-Relay allows them to set up constraints so that one product's fulfillment is dependent upon another product's fulfillment.

CLIENT  REVIEW

We launched Work Relay simultaneously with our Salesforce implementation

We launched Work Relay simultaneously with our Salesforce implementation and haven't looked back. There have been numerous benefits of using this tool for the fulfillment of our digital marketing products & services including:

  • Ensures compliance with and standardization of processes.

  • Provides data for visibility of user performance, workloads, work in progress, KP/ measurement.

  • Great stat's on volumes, task durations and bottlenecks

  • All data can be visible on highly customizable Salesforce dashboards."

Provide your organization a powerful work execution platform that offers exceptional speed to business value.

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