Is Your Company Healthy Enough to Beat Covid-19?
Make the best of the opportunities that open up
With every crisis comes problems but also opportunities. Ten years ago, TV screenwriters went on strike and changed television forever. Broadcast and cable networks clamored for original content to fill their schedules, which lead to Reality TV and the world has not looked back.
The impact on time to value
By forcing people to work remotely, Coronavirus is going to seriously impact time to value. It will pick winners and losers. The winners will be those companies that have implemented a comprehensive work execution platform that can handle the efficient movement of work across their companies regardless of where workers and systems are and who is doing the work. Those that have not will need to scramble to ensure the movement and tracking of work is not disrupted.
Exposing friction points
This new crisis is going to expose critical friction points in the organization. For example, because points of work transition are hard to see, they typically don’t get nearly enough attention. But, with the need to significantly increase the virtualization of work and the workforce, effectively managing the transition of work becomes a critical success factor. It’s like a relay race where the fastest team loses the race because the baton is dropped during the baton exchange. And even when the baton is finally picked up in business, it is often missing some key ingredients for the next person to be successful during the next stage of the process.
Managing work transitions
Companies need to addresses problems like work transition by facilitating the clear definition of work dependencies, the implementation of monitoring thresholds to ensure that nothing falls through the cracks, end-to-end visibility of work status, the flexibility to quickly adjust to changing circumstances, and automation of rules to reduce the possibility of error when the transitions take place.
You need to get answers in real-time to questions like: How do I know when you are done with your task so I can start mine? How do I know that you completed everything you were supposed to do before I get it so I don’t have to go back and forth to get what I need? How can I make the best decisions and take the right actions if I don’t have all the context I need? How do I know you are working on something, or if something is running late, without having to call or email?
Work follows the worker
Most importantly, work needs to follow the worker. Workers are automatically notified when they need to do something, and this notification will come with everything they need to do to be able to complete the work - without having to go somewhere else to get the information and data they need.
The key to future productivity
The ability to address work transitions is the KEY to the future productivity and success of every organization - whether the employees are working remotely or not. It is going to be a differentiator that accelerates time to value and creates a competitive advantage. So when the next crisis comes along - pandemic, earthquake, wildfires, war - work can continue to move across the organization without hampering the ability of the company to seamlessly get things done.
TThe companies that come out of this crisis stronger will be those that are able to build a platform that sits above employees, customers, vendors, and systems where work can flow freely regardless of where people and systems reside.